Refund Policy

If a generation fails for a technical reason — the AI model errors, times out, or otherwise can't produce a result — the credits you spent on it are refunded to your account automatically. You don't need to contact us for this; it happens the moment the failure is recorded.

We don't currently offer an automatic refund or free re-generation for results that complete successfully but don't match what you expected — AI output varies, and a "successful" generation is still a subjective result. If something looks clearly broken (not just a style you don't like), email hello@outfitto.app with the generation and we'll look at it case by case.

Subscriptions are billed monthly through Creem, our payment processor and merchant of record, and renew automatically until cancelled. You can cancel anytime — cancellation stops future billing but doesn't refund the current billing period, and credits already granted for that period remain usable until it ends.

Because Creem is the merchant of record for these transactions, your receipt and payment method come from them, and their own payment terms apply to the transaction itself alongside this policy.

One-time credit top-up packs are planned but not available yet. When they launch, this section will describe their refund terms — they're designed not to expire, unlike monthly plan credits.

If something's wrong with a charge, email us first — we'd rather sort it out directly than have you file a chargeback, which can freeze your account while it's investigated.

hello@outfitto.app